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Rescheduling And Refund Policy

Rescheduling and Refund Policy- Online Exams- Pearson Vue

If an exam must be rescheduled for any reason, the candidate must follow the instructions contained in his/her authorization letter. Rescheduling should be coordinated with Pearson VUE. If you wish to reschedule you must contact Pearson VUE 3 business days prior to your scheduled appointment. Rescheduling between 1-3 business days prior to your appointment will result in a $50 rescheduling fee. If you wish to cancel you must contact Pearson VUE 1 business day prior to your appointment.

Candidates who:

  • fail to show up for the scheduled appointment
    or
  • arrive more than 15 minutes late for a scheduled appointment

.
are considered "no shows" and forfeit the $99.00 per module examination fee.

Candidates who call within the appropriate time limits may either reschedule the exam or cancel. There is no limit to the number of times an examination may be rescheduled.

**Exam fees are non-refundable**

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